Major mistakes to avoid when shopping for clothes online ǀ Justine Leconte


Hi everyone, it’s Justine. I’m doing this
video today because I have been shopping online and it went wrong and I thought
no don’t you know better by now so there are very easy things that you can check
before you hit that purchase button and if you do that if you check just a bit
better a bit longer you save so much more time in returning the pieces making
sure you do get very fun etc so here are five mistakes that you will
not make anymore after watching this video it fits the
model so it will fit me I wanted to buy that red top I checked the sizing I looked
it up in the size table it was fine there it said waist bust hip measurement
okay that’s my size I’m gonna get size M then I did something that you guys
should do too so far so good I’m doing it right until now I looked up the
height of the model because I’m officially TALL I’m not regular size
I’m 5’11 in inches or 179cm so when the model is 170cm usually that’s the
average on websites for for commercial pictures everything that they wear top
will be too short on me so that I know and I checked in our example of that red
top it said Maya is 1 meter 79 and she’s wearing size S great
she’s even exactly exactly my high so perfect what she’s wearing where it’s
falling on her will be long enough for me to done deal purchase click and then
I received the top and it looks like this obviously too short
it’s barely hiding my belly clearly not fitting. What happened? I’m not just TALL
I also have a long torso and I trusted the pictures I saw how much lower than
her waist the top is landing and I thought it will do the job for me I should
have looked for the length of the garment usually the description would
say the garment has a total length of xy centimeters that’s the information
you’re looking for it’s measured at the back from the bottom of the neck at
shoulder level and then you go down to the hem in
the middle following your spine if your body is not a standard so if you don’t have
the exact proportions of the model just bigger or smaller for instance if you’re
petite if you’re tall if you have a longer torso if you have shorter arms
longer arms you need to check the length of the garment you cannot rely solely on
the pictures that you see even if the girl there has your exact height and
pretty much the same size as you have the thing is if the patterns are well
made for that design you’re looking at then the length varies according to the
size for the things that I designed for my clothes each piece in each size has a
different length so often the total length of the garment will not be
indicated in the product description on the product page of the website you’re
looking at but if you write to the customer service they must be able to
tell you according to a table if this is your size this is the total length of the
garment if they can’t do that that’s an alarm signal for me it’s a bad sign it
means that they don’t have their patterns under control that’s typically
the case where it says falls smaller falls larger it depends I thought I was M
but actually this size is like an S that should ring a bell it should tell you
ooh cheap production it’s not going to be good quality
I cannot rely on the fit that’s typically a store where I wouldn’t buy
anything I answer questions from my own customers every day I do that personally
not my team when they have questions about sizing because I’m the one who
knows the patterns number two I am always a size 36 I know my size in pants
it’s very easy I’m pretty standard indeed and I’m almost always a size 36
according to the EU sizing system European size and I wanted those lovely
wool pants so I ordered them and I liked the idea that they sit a little bit low
on the waist I found that cool it’s a little bit
baggy a little bit relaxed very comfortable then I received this in
those pants I look like an eight year old wearing
her dad’s trousers it looks like Charlie Chaplin what doesn’t fit here is the
design itself see these tucks underneath the waistband?
They give me more space but I didn’t need any more space here if you look at it
from the side see you could fit both legs in here. So what happened?
understanding your correct size is not enough as you can see in this example
you also need to look at the details at the view from all different angles you
want to see a picture from the front the side and the back so you can see the
details like these tucks in this case they change the design
they change the shape of the pants and it changes the fit so in fact I should
have gone one size down and I still would have had enough space everywhere
you wouldn’t have been tight at all because I’m a pear shape so my largest
area is the hip level and there you see in distance at the hip level you have
plenty of space. What’s the return policy again? this is one that probably happened
to everyone it happened to me again recently for instance I ordered this
nice umbrella on a French website thinking I will support my country’s
industry and order one that’s made in France shipping costs are the same
everywhere in Europe so fine let’s do this problem the umbrella arrived broken
that’s when I started to look for the return policy mistake I should have done
that a lot earlier turned out they ship everywhere in Europe but they only
accept returns for free in France and I am based in Germany
oh well should have looked better fine the umbrella was 35€. shipping it
back is 6.90€ in Europe so it’s okay it’s still worth exchanging it right turns out
it’s longer than 60 centimetres so it’s specific goods blahblah… shipping costs 18€
conclusion for me: I really don’t want to leave that umbrella on the
subway or in a restaurant somewhere conclusion for you: before you purchase
anything of course look at the return policy it will avoid a lot of trouble
there are many websites that will literally ship anywhere in the world but
then they’ll make it very difficult or costly for you to return anything I
think that’s unfair and it sucks the good thing for you for us customers
in pretty much every country by now is: there is a legal obligation for
commercial websites to display transparently where they ship to where
they take returns from which costs if any that has to be displayed somewhere
on the website where consumers can actually find it so the law is very
precise about that if you look usually at the bottom of the website in the
footer area with contact social media blabla, you have the terms and
conditions and you have the shipping and return policy it has to be stated
transparently in there so if you actually look for it you will find the
info you need. number four somehow it doesn’t look and
or feel the way I expected it to and I’m disappointed… you probably had that one
before I had before I studied fashion the
garment on the picture on the website looks great it falls nicely it has never
been washed ironed manipulated or dry-cleaned in any way it’s never going
to look better than that so how to avoid disappointment once you receive the
stuff you ordered always check the material the fabric composition and the
constructions those two parameters alone can make a huge difference in the look
and feel and in the durability of the clothing that you’re purchasing very
often when the cut looks complex but somehow the price looks ok they saved
money on the fabric that’s the first thing where they literally cut all the
corners if you see a dress that looks like silk but costs less than hundred
euros it’s probably in polyester or in acetate. Acetate doesn’t breathe it
smells when you sweat and loses its color and turns into another color when
you expose it to sunlight that’s the kind of thing that you want to know
think prom dresses they offer in acetate they’re in a fabric you can’t dance in
which is a contradiction for a prom dress if you feel that you don’t know
enough about the properties of the fabrics I’ve done a video series on that
natural fibres synthetic fibers what they’re good at what they are not good
at how they get combined to improve the properties of the fabric etc I will link
here in the corner and down below in the description all those videos. And then
you have the care instructions for instance if you see
this list of icons what does it mean? it means that you can’t watch the garment
not even by hand you can’t iron it you can’t bleach it
you can’t tumble dry it and you can’t dryclean it how on earth are you
supposed to take care of a garment like that? If I see those icons I won’t buy it
in the first place I wouldn’t know how to clean it after wearing it just once
it’s waste in my opinion it’s not a garment that I want to own at all so I
wouldn’t order it if you feel that you want to know more about what all these
icons mean I have an older video about that which is called “”how to care for
your clothes” I will also link it here and and down below for you guys. With
these tips I hope that you feel more confident a bit better equipped for the
next time you’re gonna shop online? If you feel just a bit smarter about this
topic, thumbs up! thank you very much! and before you’re off to watch the other
videos that are linked in the description, don’t forget to subscribe to
this channel if you’re interested in fashion 🙂 I upload a new video every
Wednesday and every Sunday so see you very soon again! Bye!

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